Grievance Redressal

If you have a complaint or grievance regarding Aura, its services, or the handling of your personal data, you can reach our designated Grievance Officer using the details below.

Grievance Officer

[GRIEVANCE OFFICER NAME], [DESIGNATION]
[AURA ENTITY]

Email: grievance@myaura.wedding
Postal address: [ADDRESS]

Timelines

We will acknowledge your grievance within 24 hours of receipt and resolve it within 15 days.

Legal basis

The Grievance Officer serves under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020.